Welcome to our online learning technical support page! We're here to ensure that your online learning experience is smooth, seamless, and free of technical difficulties. Below are some common issues you may encounter along with troubleshooting steps to resolve them. If you need further assistance, please don't hesitate to reach out to our technical support team.
1. Trouble Logging In:
- Ensure you are using the correct login credentials.
- Double-check that your internet connection is stable.
- Clear your browser cache and cookies, then try logging in again.
- If you forgot your password, use the "Forgot Password" option to reset it.
2. Course Access Issues:
- If you can't access your course materials, ensure you are enrolled in the correct course.
- Refresh your browser or try accessing the course from a different device.
- Contact your instructor if you believe there is an issue with your course enrollment.
3. Video Playback Problems:
- If videos are not playing properly, check your internet connection speed.
- Try using a different browser or device to see if the issue persists.
- Ensure your browser and video player are up to date.
4. Assignment Submission Errors:
- If you encounter errors while submitting assignments, ensure you are following the correct submission process outlined by your instructor.
- Check for any file size or format restrictions on submissions.
- Contact your instructor if you continue to experience issues with assignment submissions.
5. Technical Glitches or Errors:
- If you encounter technical glitches or errors while using the online learning platform, try refreshing the page or logging out and logging back in.
- Clear your browser cache and cookies to see if that resolves the issue.
- Report any recurring technical issues to our technical support team for further investigation.
Contact Technical Support:
If you have followed the troubleshooting steps above and still need assistance, please contact our technical support team at support@windercna.com or call us at 770-203-0858. Be sure to provide detailed information about the issue you are experiencing, including any error messages you may have encountered.
Our technical support team is available 24/7 to assist you with any technical issues you may encounter during your online learning journey. We're here to help ensure that you have a positive and productive learning experience!
